Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, you can contact us at info@yek-clothing.com. Please note that returns must be sent to the following address: Roman Reich Büntegraben 8 (Tor 4) 31542 Bad Nenndorf, Germany. The customer bears the shipping costs for returns. In the event of damage, the shop operator covers the shipping costs. 

If you have any questions about returns, you can contact us at any time at info@yek-clothing.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items) and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about a specific item.

Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason, if the merchandise is being shipped to the European Union. As described above, the item must be in the same condition that you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@yek-clothing.com.